Our commitment to the FSA Principle of Treating Customers Fairly

M&DH Insurance Services recognises the need to treating its customers fairly and fully supports the FSA’s Principle that “a firm must pay due regard to the interests of its customers and treat them fairly”.

We believe that treating you fairly and paying due regard to your interests has the following benefits:-

• a first-class service for our customers;
• our customers will have a clear understanding of our insurance products;
• we can be measured against common standards;
• our staff will become better able to fulfil their duties; and
• the security and strength of our firm will be assured through ensuring we secure and retain as much business form satisfied customers as possible.

In summary we believe that conforming to the principle of treating our customers fairly will benefit not only our customers but also our staff and our firm itself.

We will therefore ensure that the need and requirements of our clients will be taken into account in everything we do, not just in our customer facing areas.